PMW Shipping, Return and Refund Policies

Shipping timeline: We typically ship items as per the below schedule. Time is calculated from the day we receive full payment of the order. Please note that the shipping timeline is just an estimate and is not a guarantee, shipping might be delayed for reasons beyond our control.

In-stock items: Within 3 business days

Kits and accessories: 14 business days

Made to Order: 75 business days

Pre-order: As communicated in the pre-order notes. Also, please refer to our Pre-order policy for more details as pre-order delivery timelines are NOT guaranteed.

Custom projects: As communicated.

Expected Delivery Timelines:

Typical delivery time from the date of shipping can be expected as below:

Indian customers: 7-10 days from the date of shipping

International customers: 15-90 days from the date of shipping

Please note: Delivery time may vary depending on the postal services, time spent in the customs hold for international customers, and shipping delays due to unforeseen global supply chain issues. You can also expect additional time for remote areas and unexpected weather conditions. None of the above factors are within the control of PMW and we suggest you work with your local contact at the postal service /customs service to clear your item using the tracking ID that is provided for each shipped order.

Shipping charges on purchase.

Shipping charges are calculated based on the destination, the weight of the overall order, and selected services. These options will be available to you while ordering and will vary from product to product. You should consider the shipping rates shown at the time of check-out to be final.

If you are given multiple choices for shipping for different carriers, then the shipping charges will be as per your selection.

Customs and Tax:

Customers in India: For all purchases, a GST bill will be provided to you and the customers are not required to pay any additional charges apart from what is mentioned in the invoice at the time of delivery.

International Customers: No GST will be levied on your purchases, however, you are responsible to pay all customs duty and local taxes as levied by the authorities in the destination country. Please note that PMW neither takes any accountability of customs and taxes levied by any foreign countries, nor is responsible for any procedural matters, restrictions or ruling by other countries' authorities. If there is any dispute about customs charges, restrictions and procedures of the customs clearance process, the customer is required to coordinate with either the local customs officials directly, or the representative of the carrier to clear the matter.

IN THE EVENT THE CUSTOMER REFUSES TO PAY CUSTOMS CHARGES AND COOPERATE WITH LOCAL AUTHORITIES, PMW will not be providing any refund or replacement. If the item is returned to PMW due to non-payment of the required customs duty/non-cooperation of the customer with local authorities, the cost of return as well as additional shipping charges to send the item back will be billed back to the customer.

Shipping Damage claim:

Effective November 2024, NO SHIPPING DAMAGE CLAIM WILL BE ACCEPTED UNLESS A COMPLETE, UNEDITED UNBOXING VIDEO IS PROVIDED AS A PROOF. The video must have one continuous shot of the recipient opening the packaging box, removing the protective clear cover, opening the product box, opening the product packaging and demonstrating the damage.

Drop us an email with your order id and the video proof of shipping damage at info@precisionmodelworks.co.in  within 2 days of the date of delivery. Our team will help you with your queries and resolve them at the earliest.

Return and Refund:

Precision Model Works products are made-to-order, and we reserve the right to refuse any returns on products that have been produced explicitly for the customer. 

We primarily have a NO REFUND policy unless a specific arrangement is made before purchasing the product.

Each return is considered on a case-by-case basis. 

In case you received the wrong item:

Drop us an email at info@precisionmodelworks.co.in within 3 days of the date of delivery. Our team will resolve it at the earliest.

In case you need to cancel your order before it has been dispatched:

You can cancel an order within 24 hours of placing the order. Your refund will be processed within the next 5-7 business days. Since we make your model after the order is placed and we incur cost, no order cancellation or refund will be provided after the first 24 hours of placing the order.

In case your order is marked delivered but not received by you.

Drop us an email at nfo@precisionmodelworks.co.in  within 3 days (72 hours) of the date of delivery. Our team will resolve it at the earliest.

We do NOT accept returns or refunds for the following under any circumstance:

• Items that are on sale/discounted
• Free gifts
• Special runs and one of a kind custom orders