PMW Shipping, Return and Refund Policies

Shipping timeline: We typically ship items as per the below schedule. Time is calculated from the day we receive full payment of the order. Please note that the shipping timeline is just an estimate and is not a guarantee, shipping might be delayed for reasons beyond our control.

In-stock items: Within 3 business days

Kits and accessories: 14 business days

Pre-order: As communicated in the pre-order notes. Also, please refer to our Pre-order policy for more details.

Custom projects: As communicated.

Delivery times

Typical delivery time from the date of shipping can be expected as below:

Indian customers: 7-10 days from the date of shipping

International customers: 15-90 days from the date of shipping

Please note: Delivery time may vary depending on the postal services, time spent in the customs hold for international customers, and shipping delays due to unforeseen global supply chain issues. You can also expect additional time for remote areas and unexpected weather conditions. None of the above factors are within the control of PMW and we suggest you work with your local contact at the postal service /customs service to clear your item using the tracking ID that are provided for each shipped order.

Shipping charges on purchase.

Shipping charges are calculated based on the destination, the weight of the overall order, and selected services. These options will be available to you while ordering and will vary from product to product. You should consider the shipping rates shown at the time of check-out to be final.

Shipping Damage claim:

Effective November 2024, NO SHIPPING DAMAGE CLAIM WILL BE ACCEPTED UNLESS A COMPLETE, UNEDITED UNBOXING VIDEO IS PROVIDED AS A PROOF. The video must have one continuous shot of the recipient opening the packaging box, removing the protective clear cover, opening the product box, opening the product packaging and demonstrating the damage.

Drop us an email with your order id and the video proof of shipping damage at info@precisionmodelworks.co.in within 3 days of the date of delivery. Our team will help you with your queries and resolve them at the earliest.

Precision Model Works provides made-to-order products and reserves the right to refuse any returns on products that have been produced explicitly for the customer.

We primarily have a NO REFUND policy

Each return is considered on a case-by-case basis.

In case you received the wrong item.

Drop us an email at info@precisionmodelworks.co.in within 3 days of the date of delivery. Our team will resolve it at the earliest.

In case you need to cancel your order before it has been dispatched.

You can cancel an order within 24 hours of placing the order.

Your refund will be processed within the next 5-7 business days.

In case your order is marked delivered but not received by you.

Drop us an email at nfo@precisionmodelworks.co.in within 3 days (72 hours) of the date of delivery. Our team will resolve it at the earliest.

We do NOT accept returns or refunds for the following:

Items that are on sale/discounted
Free gifts
Special runs and one of a kind custom orders